Refund Policy
This Refund Policy explains how cancellation and refund requests are handled for Thailand TDAC Assist, a private document-preparation service operated by Travel Passport & Visa LLC.
Before Review Begins
You may request a refund before our team begins reviewing or preparing your application. If work has not started, we will refund the service fee to the original payment method where technically possible.
After Review or Submission
Once our team has begun reviewing, preparing, processing, or submitting your application, our service has started and fees may be non-refundable. This includes situations where you later decide not to travel, entered incorrect information, used another provider, or no longer need the service.
Denials, Delays, and Government Decisions
Immigration authorities, carriers, and government systems make final decisions and may change requirements or processing availability. We cannot guarantee approval, entry, processing time, or government system availability. Refund eligibility for denied or delayed applications depends on the service status and the specific circumstances of the request.
How to Request a Refund
To request a refund, contact us at [email protected] or through our Contact Us page. Include your name, email address, application details, and the reason for the request so our team can review it promptly.
Processing Approved Refunds
Approved refunds are issued to the original payment method when possible. Your bank or card issuer may require additional time to post the credit to your account.
